Terms of Use

1. Parties and definitions

The platform is operated by Heves Bilbil (Milagros Aksesuar). In this text "we" means the operating company, "you" means the person using the platform, and "business" means a commercial venue registered on the platform.

By using the platform you accept these terms. If you do not accept them, you should not use the platform.

2. Our role

We are an intermediary. The parties to a reservation are the guest and the business; the service itself, its quality, its price and honouring the discount at the door are the business's responsibility.

We are not obliged to verify the information businesses provide (name, address, category, features, discount rate, age limit). Identity documents are reviewed during business registration; that review confirms the business exists, it is not a guarantee about the quality of its service.

No payment is taken through the platform. The bill is paid directly to the business.

3. Creating an account

You need an account to book, add favourites and leave ratings. You are responsible for the accuracy of the information you provide.

Do not share your password with anyone. Actions taken from your account are treated as taken by you. Tell us if you think your account has been used without your permission.

4. Reservation rules

Reservations can only be made for the same day and within the discount hours the business has set. Future-dated reservations are not currently possible.

A reservation is confirmed instantly until the business's daily capacity is full. A business may require approval for certain groups; in that case, if the reservation is not approved within 15 minutes it lapses on its own and the spot is released.

A user may hold one valid reservation per business per day. Cancel a reservation you cannot attend — a cancelled spot is immediately released to someone else.

5. Discounts and what happens at the door

The discount rate is recorded at the moment of booking and does not change afterwards. That is the rate to be honoured at the door.

To use the discount you must show your reservation code to the business. If the business applies an age limit, it may ask for ID at the door.

6. Ratings

Only users who hold a past-due, non-cancelled reservation at that business may rate it. A user rates a business once; rating again updates the previous score.

We reserve the right to remove content that is untrue, abusive, or targets another person.

7. Obligations of businesses

The business is responsible for the accuracy and currency of the information it publishes on the platform.

The business must honour the announced discount for a guest whose reservation it accepted. Failing to receive an accepted reservation at the door may lead to the business being temporarily removed from the platform.

8. Prohibited use

• Creating an account in someone else's name or without permission
• Occupying capacity with reservations you do not intend to attend
• Giving, or arranging, untrue ratings for your own business or a competitor
• Scraping the platform in bulk with automated tools or copying its data
• Attempting to circumvent the platform's security measures

9. Suspending an account

We may suspend or close accounts and business records that breach these terms. A suspended business does not appear in listings; the fate of existing reservations is communicated separately.

You may request the closure of your account at any time; it is closed once you send us that request. Past reservation records of a closed account may continue to be stored for statutory retention periods.

10. Limits of liability

The platform is provided "as is". We make no commitment that it will run without interruption or error.

The business is liable for damage arising from its own service. For faults attributable to us, our liability is limited to the extent permitted by applicable law. Your rights under consumer law are unaffected.

11. Changes

We may update these terms. For a significant change we will notify you through the platform. Continuing to use the platform after a change means you accept the current terms.

12. Governing law and contact

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Antalya, Türkiye have jurisdiction; for consumer disputes, consumer arbitration committees and consumer courts have jurisdiction.

You can send questions to destek@rezervasyonbizde.com. Address: Kızılarık Mah. 2754 Sk. No: 1 İç Kapı No: 320, Muratpaşa / Antalya.